Air New Zealand ROC Terminal - Greater Rochester International Airport

When flying with Air New Zealand, your journey begins at the renowned Greater Rochester International Airport (ROC) in Rochester. Operating from Terminal 1, Air New Zealand ensures a smooth and efficient travel experience for all passengers. Whether you’re arriving, departing, or connecting, the Air New Zealand ROC Terminal is equipped with top-notch facilities to cater to your needs.

Air New Zealand flights operate from Terminal 1 for both departures and arrivals. Passengers are advised to check the latest flight information and arrive at the terminal well in advance to ensure a seamless boarding process.

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What is the Air New Zealand ROC Terminal Address?

The Air New Zealand ROC Terminal is conveniently located at:

1200 Brooks Ave, Rochester, NY 14624, American States

Visit All: Air New Zealand Terminals

Greater Rochester International Airport (ROC) Map

How to Contact Air New Zealand Terminal in ROC?

The dedicated customer service team is available to handle a wide range of queries, including flight schedules, baggage services, and special assistance requests.

Airport Name	Greater Rochester International Airport
Greater Rochester International Airport Address	1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport Phone Number	+1-877-445-3112 / 1 585-753-7000
Air New Zealand Contact Number	1 (800) 262-1234
Greater Rochester International Airport Code	ROC
Air New Zealand Ticket Counter Hours	24/7
Type	International
Air New Zealand ROC Terminal	Terminal 1
Air New Zealand Official Website	https://www.airnewzealand.com/
Official YouTube	https://www.youtube.com/user/airnewzealand
Official Twitter	https://x.com/flyairnz
Official Facebook	https://www.facebook.com/AirNewZealand
Official Instagram	https://www.instagram.com/airnz

Air New Zealand Terminal ROC Departures

Air New Zealand operates its departures from Terminal 1 at Greater Rochester International Airport (ROC). Passengers are advised to arrive at least 3 hours before their flight to complete check-in, security, and boarding procedures smoothly. The terminal offers a range of facilities, including free Wi-Fi, charging stations, lounges, and dining options, ensuring a comfortable pre-flight experience.

Air New Zealand Greater Rochester International Airport Arrivals Terminal

Air New Zealand operates its arrivals at Terminal 1 of Greater Rochester International Airport (ROC)2. Upon arrival, passengers proceed through immigration and customs before collecting their baggage at the designated carousel. The terminal is equipped with facilities such as charging stations, free Wi-Fi, and special assistance services to ensure a smooth experience.

Queries Handled by Air New Zealand Greater Rochester International Airport

The queries handled by Air New Zealand at Greater Rochester International Airport (ROC):

Query Category	Details
Terminal Information	Air New Zealand operates from Terminal 1 (T1) at ROC, alongside Star Alliance partners.
Air New Zealand Check-In Options	Greater Rochester International Airport Counter Check-In: Opens 3 hours before departure (T1). Online/Mobile Check-In: Available 24 hours pre-flight (recommended for seat selection).
Air New Zealand Baggage Policies	Strict weight/dimension limits (23kg max for Economy, 32kg for Premium/Business). Pre-purchase extra baggage online for discounts. Baggage claim at T1 arrivals.
Air New Zealand Flight Status Updates	Track via: Air New Zealand app/website. ROC flight status boards. SMS/email alerts (if subscribed).
Air New Zealand Boarding Procedures	Boarding starts 60 mins before departure. Priority order: Business Class, Elite members, then Economy.
Greater Rochester International Airport Special Assistance	Greater Rochester International Airport Wheelchair services, unaccompanied minors, and medical needs. Request at booking or via Air NZ’s contact center.
Visa/Immigration	Guidance for: New Zealand/Australia entry requirements. Transit visas (if connecting via AKL/SYD). ESTA for US departures.
Greater Rochester International Airport Lounges & Amenities	No Air NZ lounge at ROC. Eligible passengers (Business/Star Alliance Gold) can use Lufthansa Lounge (T1).
ROC Transfers & Connections	Inter-terminal: Use AirTrain (free) or shuttle buses. Minimum connection time: 2+ hours (international flights).
Greater Rochester International Airport Customer Support	Air NZ ROC Desk (T1, limited hours). 24/7 support: US hotline +1 800 262 1234 or website chat.

Facilities and Services Available at Greater Rochester International Airport for Air New Zealand

Air New Zealand takes pride in offering a comfortable and convenient experience at ROC Terminal 1. Here are some of the key facilities available:

- ROC Free Wi-Fi: Stay connected while waiting for your flight.

- Inflight Entertainment: Enjoy a variety of entertainment options onboard.

- ROC Charging Stations: Keep your devices powered up.

- ROC Lost and Found: Assistance for misplaced items.

- Greater Rochester International Airport Lounges: Relax in partner lounges, such as Lufthansa and Turkish Airlines lounges.

- Baggage Services: Efficient handling of checked and carry-on luggage.

- Greater Rochester International Airport Dining Options: A variety of food and beverage outlets to satisfy your cravings.

Final Words

Air New Zealand is committed to providing exceptional service and a memorable travel experience. From the moment you step into the ROC Terminal to the time you board your flight, every detail is designed to make your journey as comfortable and enjoyable as possible.

FAQs on Air New Zealand ROC Terminal – Greater Rochester International Airport

What terminal is Air New Zealand at Greater Rochester International Airport?

Air New Zealand operates from Terminal 1 at Greater Rochester International Airport.

What is the address of Air New Zealand ROC Terminal?

The terminal is located at: 1200 Brooks Ave, Rochester, NY 14624, American States

How early should I arrive at Air New Zealand Terminal at ROC?

It is recommended to arrive at least 3 hours before departure to allow enough time for check-in, security, and boarding.

What facilities are available at Air New Zealand ROC Terminal?

Facilities include: Free Wi-Fi Charging stations Partner airline lounges (e.g., Lufthansa, Turkish Airlines lounges) Dining options Special assistance services Efficient baggage services Lost and found support

Where do Air New Zealand international arrivals land at Greater Rochester International Airport?

Air New Zealand international arrivals land at Terminal 1.

What phone number should I use for assistance at Air New Zealand ROC Airport Terminal?

For assistance, you can call 1 585-753-7000.

Are there dining options available at Air New Zealand Terminal in ROC?

Yes, Terminal 1 offers a range of dining options, including cafes, fast-food outlets, and sit-down restaurants to suit your preferences.

How do I find Air New Zealand terminal for departures at Greater Rochester International Airport?

Air New Zealand departures take place at Terminal 1. Follow airport signage or use the official ROC Airport map for guidance.

What queries are handled at Air New Zealand ROC Terminal?

The customer service team addresses various queries, including: Flight schedules and updates Baggage inquiries Special assistance requests Lost and found issues Booking modifications

Is there parking near Air New Zealand Terminal at ROC?

Yes, parking is available near Terminal 1. ROC Airport provides short-term and long-term parking options. Check the official parking guide for availability and rates.