+1-877-777-6741Planning a trip with Hawaiian Airlines but need to understand their cancellation rules? Whether you’ve booked a standard ticket or an award flight, knowing the Hawaiian Airlines Cancellation Policy 2025 can save you time, stress, and money. Here, we’ll break down everything you need to know—from 24-hour cancellation rules to international travel guidelines—so you can make informed decisions.
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Hawaiian Airlines Cancellation Policy 2025 Overview
Hawaiian Airlines offers flexible cancellation options, but the rules vary depending on your ticket type, destination, and when you cancel. Here’s what you need to know:
| Policy Aspect | Details |
|---|---|
| 24-Hour Cancellation | Free cancellation & full refund if canceled within 24 hours of booking (must be ≥7 days before departure) |
| Refundable Tickets | Full refund anytime before departure |
| Non-Refundable Tickets | Receive travel credit (minus $200 domestic/$400 international fee) |
| Award Tickets | $50-$150 redeposit fee if canceled within 60 days of departure |
| Cancellation Methods | Online (Manage Trips), phone (1-800-367-5320), or at airport |
| Refund Processing | 7-10 business days for credit card refunds |
| No-Show Policy | Entire ticket value forfeited if flight is missed without cancellation |
| International Flights | Higher fees may apply (up to $400) |
| Same-Day Changes | Free for Hawaii/U.S. routes (fare difference may apply) |
What is the Hawaiian Airlines 24-hour Cancellation Policy?
Hawaiian Airlines allows passengers to cancel their tickets within 24 hours of purchase for a full refund, as long as the booking was made at least seven days before departure.
| Cancellation Window | Within 24 hours of purchase |
| Minimum Booking Requirement | Must be made at least 7 days before departure |
| Refund Type | Full refund to original payment method |
| Applicable Tickets | All fare types (including non-refundable tickets) |
| Award Tickets Included? | Yes (miles fully redeposited without fee) |
| Processing Time | 7-10 business days for credit card refunds |
| How to Cancel | Online, by phone (1-800-367-5320), or at airport |
| Exceptions | Group bookings may have different rules |
Hawaiian Airlines Cancellation Fees
The Hawaiian Airlines cancellation fees depend on the type of ticket and route:
| Ticket Type | Cancellation Fee | Refund Type |
|---|---|---|
| Main Cabin (Refundable) | $0 | Full refund |
| Main Cabin (Non-Refundable) | $0–$200 (varies by route) | Travel credit |
| First/Business Class | $0 (if refundable) | Full refund or credit |
| Award Tickets | $50–$150 (if within 60 days) | Miles redeposit |
Note: Fees may change; always check the latest policy before canceling.
What are the Ticket Cancellation charges for Hawaiian Airlines?
Hawaiian Airlines’ ticket cancellation charges vary based on the fare type and route. Here are some key details:
| Ticket Type | Domestic Routes (Hawaii & U.S. Mainland) | International Routes | Refund Type |
|---|---|---|---|
| Main Cabin Basic (Non-Refundable) | $200 per passenger | $400 per passenger | Travel credit only |
| Main Cabin Flexible (Refundable) | $0 | $0 | Full refund available |
| First Class/Business (Non-Refundable) | $200 | $400 | Travel credit only |
| First Class/Business (Refundable) | $0 | $0 | Full refund available |
| Award Tickets (Using Miles) | $50-$150 redeposit fee* | $50-$150 redeposit fee* | Miles redeposited |
| Same-Day Cancellation | Full ticket value forfeited | Full ticket value forfeited | No credit/refund |
What is the Cancellation fee for Hawaiian Airlines International Flights?
Hawaiian Airlines charges a cancellation fee of up to $500 for international flights, depending on the fare type and destination. Refundable tickets may not incur a fee, while non-refundable tickets typically result in a travel credit rather than a cash refund.
| Ticket Type | Cancellation Fee | Refund Type |
|---|---|---|
| Main Cabin Basic (Non-Refundable) | $400 per passenger | Travel credit (minus fee) |
| Main Cabin Flexible (Refundable) | $0 | Full refund |
| First Class (Non-Refundable) | $400 per passenger | Travel credit (minus fee) |
| First Class (Refundable) | $0 | Full refund |
| Business Class (Non-Refundable) | $400 per passenger | Travel credit (minus fee) |
| Business Class (Refundable) | $0 | Full refund |
| Award Tickets (Using Miles) | $150 redeposit fee* | Miles redeposited (minus fee) |
How Can I Cancel a Hawaiian Airlines Flight?
You can cancel your Hawaiian Airlines flight through several methods:
Online Cancellation
- Visit Hawaiian Airlines Website
- Click “Manage My Trip”
- Enter your booking confirmation number & last name
- Select your flight and choose “Cancel Flight”
- Confirm cancellation & choose refund or travel credit
- Check email for confirmation
Cancel by Phone
Call Hawaiian Airlines Reservations:
- USA & Canada: 1-800-367-5320
- International: 1-808-835-3700
- Hours: 24/7 (longer wait times during peak hours)
Cancel at the Airport
- Visit a Hawaiian Airlines ticket counter
- Where? Any Hawaiian Airlines airport desk
- Hours: Vary by location
Hawaiian Airlines Refund Eligibility
Refund eligibility with Hawaiian Airlines depends on your ticket type and circumstances:
| Ticket Type | 24-Hr Cancellation | After 24 Hours | Flight Canceled by Airline | Special Cases |
|---|---|---|---|---|
| Main Cabin Basic (Non-Refundable) | Full refund | No refund (travel credit only) | Full refund | Possible waiver with documentation |
| Main Cabin Flexible (Refundable) | Full refund | Full refund | Full refund | Full refund |
| First/Business Class (Non-Refundable) | Full refund | No refund (travel credit only) | Full refund | Possible waiver with documentation |
| First/Business Class (Refundable) | Full refund | Full refund | Full refund | Full refund |
| Award Tickets | Miles redeposited (no fee) | $50-$150 redeposit fee | Miles redeposited (no fee) | Case-by-case review |
| Partially Used Tickets | N/A | No refund for unused segments | Partial refund possible | Case-by-case review |
How Does the Hawaiian Airlines Refund Process Work?
Hawaiian Airlines processes refunds based on ticket type and circumstances:
- Refundable Tickets: If your ticket is refundable, you can request a refund through Hawaiian Airlines’ customer service or online. Refunds are issued within seven business days for credit card purchases and 20 business days for other payment methods.
- Non-Refundable Tickets: Generally, non-refundable tickets do not qualify for cash refunds, but you may receive a travel credit for future use.
- Partial Refunds: If only part of your ticket has been used, you may receive a refund for the unused portion, depending on fare rules.
- Service Fees: Refunds may be subject to service fees, which vary based on the ticket type and route.
- Refund Request Process: You can request a refund by contacting Hawaiian Airlines’ reservations team or visiting their refund policy page.
How Can I Check My Hawaiian Airlines Refund Status?
Here’s the most efficient way to check your Hawaiian Airlines refund status:
- Visit Hawaiian Airlines’ Refund Status Page
- Enter:
- Booking confirmation number
- Last name
- Click “Check Status”
- Shows: Processing stage & estimated completion date
Processing Timelines:
| Refund Type | Typical Timeframe |
|---|---|
| Credit Card | 7-10 business days |
| eCredit | Instant (check email) |
| Miles Redeposit | 1-3 business days |
Pro Tip: For credit card refunds, allow 1-2 additional billing cycles before contacting your bank if not visible.
How Can I avoid Cancellation fees with Hawaiian Airlines?
You can avoid cancellation fees with Hawaiian Airlines by following these strategies:
| Method | How It Works | Applicable Tickets |
|---|---|---|
| 24-Hour Risk-Free Cancellation | Cancel within 24 hours of booking | All ticket types |
| Book Refundable Fares | No fees for cancellations anytime | Main Cabin Flexible, Refundable First/Business |
| Flight Schedule Changes | Free cancellation if Hawaiian changes flight time significantly (60+ min domestic, 90+ min international) | All tickets |
| Use Travel Credit Instead | Rebook instead of canceling (no change fees) | Non-refundable tickets |
| Military Waiver | Fee waiver with official orders | All tickets |
| Medical/Emergency Waiver | Case-by-case fee waiver | All tickets |
| Elite Status Benefits | Reduced/waived fees for Pualani Platinum/Gold members | Award tickets |
| Travel Insurance | Reimbursement for covered cancellations | All tickets |
What are the Rebooking options available with Hawaiian Airlines?
Hawaiian Airlines offers several rebooking options for passengers who need to change their travel plans:
| Rebooking Scenario | Policy | Fees |
|---|---|---|
| Voluntary Rebooking (Before Departure) | Change to another flight | No change fee (fare difference may apply) |
| Same-Day Standby | Fly standby on earlier/later flight same day | Free |
| Flight Disruption Rebooking | Free rebooking when Hawaiian cancels/delays flight | Free |
| Flexible Ticket Rebooking | Unlimited changes before departure | Free |
| Non-Refundable Ticket Changes | One free change (additional changes may incur fee) | $0 first change, $30-$50 subsequent |
| Military Rebooking | Flexible changes with orders | Fee waived |
| Elite Member Rebooking | Priority rebooking for Pualani Platinum/Gold | Reduced/waived fees |
| COVID-19/Flex Waiver | Special flexibility during disruptions | Fee waived |
What Compensation Does Hawaiian Airlines provide for Cancellations?
Hawaiian Airlines provides compensation for flight cancellations based on the reason for the cancellation and its impact on passengers. Here’s what they offer:
| Cancellation Circumstance | Compensation Provided | Additional Benefits | Requirements |
|---|---|---|---|
| Airline-Initiated Cancellation (Controllable) | Rebooking on next available flight Full refund if requested $200-$400 travel credit (for significant delays) | Meal vouchers during wait Hotel if overnight delay Ground transportation | Must be Hawaiian’s fault (maintenance, crew issues) |
| Airline-Initiated (Weather/ATC) | Rebooking at no cost Full refund option | Meal vouchers if >3hr delay | Applies for any weather-related cancellation |
| Involuntary Bumping (Oversold Flight) | 200% of one-way fare (if delayed 1-4hrs) 400% of one-way fare (if delayed 4+hrs) | Priority rebooking | Must have confirmed reservation and check-in on time |
| EU Flight Cancellations | €250-€600 cash compensation Full care (meals/hotels) | Re-routing on other airlines | Applies to EU-bound flights cancelled <14 days before departure |
| Domestic Cancellations (DOT Rules) | Full refund within 7 days Rebooking on next flight | No cash compensation required | Applies to all U.S. domestic flights |
What is the Cancellation policy for Hawaiian Airlines award Tickets?
The Hawaiian Airlines cancellation policy for award tickets depends on the fare type and loyalty program rules:
| Aspect | Fees | Conditions |
|---|---|---|
| 24-Hour Cancellation | $0 | Must cancel within 24 hours of booking and ≥7 days before departure |
| Cancellation >60 Days Before Departure | $0 | Applies to all award tickets |
| Cancellation 60-15 Days Before Departure | $75 (General members) $50 (Pualani Gold) $0 (Pualani Platinum) | Fee per passenger |
| Cancellation ≤14 Days Before Departure | $150 (General members) $75 (Pualani Gold) $0 (Pualani Platinum) | Fee per passenger |
| No-Show (Missed Flight) | N/A | No redeposit unless canceled before departure |
| Hawaiian-Initiated Cancellation | $0 | Applies if airline cancels/reschedules flight |
| Partner Award Tickets | Partner fees may apply | Check specific partner rules |
What Special Circumstances affect Hawaiian Airlines Cancellations?
Hawaiian Airlines considers certain special circumstances when handling cancellations, which may affect fees and refund eligibility:
| Circumstance | Policy Impact | Documentation Required | How to Request |
|---|---|---|---|
| Medical Emergencies | Fee waiver + refund consideration | Doctor’s note/hospital proof | Call ☎️ 1-800-367-5320 or submit via online form |
| Bereavement | Possible fee waiver | Death certificate/obituary | Contact customer service within 14 days |
| Military Orders | Full fee waiver | Official orders (must include travel dates) | Email orders to military@hawaiianair.com |
| Severe Weather/Natural Disasters | Fee-free rebooking/refund | None (automatically applied during advisories) | Check travel advisories |
| Pregnancy Complications | Fee waiver | Physician’s letter stating travel restriction | Submit via customer care portal |
| Visa Denials | Partial refund (international flights only) | Official denial letter from embassy | Email to refunds@hawaiianair.com |
| Jury Duty/Subpoenas | Case-by-case review | Court documentation | Call customer service |
| Terrorism/Unrest | Travel waivers issued | None (if destination is under travel warning) | Monitor airline advisories |
What is the Hawaiian Airlines No-Show Policy?
Hawaiian Airlines recently implemented a strict no-show policy that could result in passengers losing the value of their tickets if they fail to cancel or modify their reservation before departure. Here’s what you need to know:
| Scenario | Penalty | Ticket Value | Rebooking Options | Exceptions |
|---|---|---|---|---|
| Domestic Flight No-Show | Entire ticket forfeited | Non-refundable | Must purchase new ticket | 24-hour grace period applies |
| International Flight No-Show | Entire ticket forfeited | Non-refundable | New ticket required | Military orders with documentation |
| Connecting Flight No-Show | Remaining segments canceled | All unused legs voided | Rebooking fees apply | None |
| Award Ticket No-Show | Miles + fees forfeited | Non-recoverable | New redemption required | Pualani Platinum members (case-by-case) |
| Partial No-Show (Missed outbound but want return) | Return leg automatically canceled | Full ticket voided | No credit/refund | None |
What are Some Tips for Managing Hawaiian Airlines Cancellations?
Managing Hawaiian Airlines cancellations effectively can help you avoid unnecessary fees and travel disruptions. Here are some useful tips:
- Cancel Within 24 Hours: If you cancel within 24 hours of booking and your flight was booked at least seven days before departure, you can get a full refund.
- Check Refund Eligibility: Refundable tickets allow cancellations without penalties, while non-refundable tickets may offer travel credits instead.
- Use Online Tools: Manage your booking through the Hawaiian Airlines “My Trips” page to cancel or modify your flight.
- Contact Customer Support: If you need assistance, call Hawaiian Airlines at 1-800-367-5320 or visit their customer service desk at the airport.
- Consider Travel Insurance: Some policies cover cancellation fees due to unforeseen circumstances like medical emergencies or weather disruptions.
- Rebook Instead of Canceling: If your plans change, modifying your flight instead of canceling may help you avoid fees.
- Monitor Flight Status: Stay updated on flight delays or cancellations through Hawaiian Airlines’ website or mobile app.
- Understand the No-Show Policy: If you fail to cancel before departure, your entire reservation—including return flights—may be forfeited.
- Check for Compensation: If Hawaiian Airlines cancels your flight, you may be eligible for rebooking, meal vouchers, hotel accommodations, or refunds.
What are the exceptions to the Hawaiian Airlines Cancellation policy 2025?
Hawaiian Airlines has some exceptions to its standard cancellation policy, which may allow passengers to avoid fees or receive refunds in special circumstances:
- Medical Emergencies: Passengers who need to cancel due to a medical emergency may qualify for fee waivers with proper documentation.
- Government Orders & Travel Restrictions: If government regulations prevent travel, Hawaiian Airlines may offer refunds or rebooking options.
- Flight Disruptions: If Hawaiian Airlines cancels or significantly delays a flight, passengers may be eligible for compensation, including meal vouchers, hotel accommodations, or refunds.
- Elite Status Benefits: HawaiianMiles elite members may receive reduced cancellation fees or special rebooking options.
- No-Show Policy: Hawaiian Airlines recently implemented a stricter no-show policy, meaning passengers who fail to cancel in advance may forfeit the entire ticket value, including miles used for booking.
How do Cancellations work for Hawaiian Airlines loyalty program members?
Hawaiian Airlines loyalty program members, previously part of HawaiianMiles, are now transitioning to Alaska Airlines’ Mileage Plan due to the merger between the two airlines. Here’s how cancellations work for members:
| Cancellation Topic | Policy Details |
|---|---|
| Award Ticket Cancellations | Miles used for booking will transfer to Alaska Airlines’ Mileage Plan at a 1:1 ratio. |
| Refunds & Travel Credits | Refund eligibility depends on the fare type. Refundable tickets allow cancellations without penalties, while non-refundable tickets may offer travel credits. |
| Elite Status Benefits | HawaiianMiles elite members may receive reduced cancellation fees or special rebooking options, but these benefits will change after August 2025. |
| Upcoming Changes | Hawaiian Airlines is ending several partnerships in June 2025, meaning some loyalty benefits may no longer be available. |
| Transfer of Miles | HawaiianMiles can be transferred to Alaska Airlines’ Mileage Plan at a 1:1 rate, but this option will disappear after August 2025. |
Check Here: Hawaiian Airlines Unaccompanied Minor Policy 2025
Final Thoughts
Understanding the Hawaiian Airlines cancellation policy 2025 ensures you’re prepared for unexpected changes. Whether you’re flying domestically or internationally, knowing your options helps you avoid unnecessary fees and secure refunds or credits smoothly.
FAQs on Hawaiian Airlines Cancellation Policy 2025
What is the Hawaiian Airlines Cancellation policy 2025?
Hawaiian Airlines allows cancellations within 24 hours of booking for a full refund, provided the booking was made at least seven days before departure.
How do I Cancel my Hawaiian Airlines flight?
You can cancel your flight online via the “My Trips” section on the Hawaiian Airlines website or by contacting customer service.
Is there a Cancellation fee for Hawaiian Airlines Flights?
Yes, cancellation fees vary based on the fare type and route. Domestic flights may have a fee of around $75, while international flights can be up to $500.
What is the Cancellation fee for Hawaiian Airlines economy Tickets?
Fees depend on the fare type and route. Basic economy fares may have stricter cancellation policies.
What happens if I Cancel my flight within 24 hours of booking?
If canceled within 24 hours and booked at least seven days before departure, you are eligible for a full refund.
Can I get a Refund if I have a non-Refundable Ticket?
Non-refundable tickets generally do not qualify for refunds, but you may receive a travel credit for future use.
How long does it take to process a Refund from Hawaiian Airlines?
Refunds are processed within seven business days for credit card purchases and 20 business days for other payment methods.
Are there any exceptions to the Hawaiian Airlines Cancellation fees?
Exceptions may apply in cases of medical emergencies or government orders, with proper documentation required.
What is the no-show policy for Hawaiian Airlines?
If you fail to show up for your flight without canceling in advance, your entire reservation, including return flights, will be canceled, and you will forfeit the ticket value.
How much is the no-show fee for Hawaiian Airlines Flights?
No-show passengers lose the value of their non-refundable ticket and any associated miles.
Can I rebook my flight instead of Canceling it?
Yes, Hawaiian Airlines allows flight changes, but fare differences may apply.
What are the Cancellation charges for International Flights?
International flight cancellations may incur fees up to $500, depending on the route and fare type.
Do ancillary purchases, like seat upgrades, get Refunded if I Cancel?
Ancillary purchases are generally non-refundable unless specified otherwise in the fare rules.
How do I check the status of my Refund request?
You can check your refund status by contacting Hawaiian Airlines customer service or visiting their website.
What should I do if my flight is Canceled by Hawaiian Airlines?
If Hawaiian Airlines cancels your flight, they will rebook you on the next available flight or offer a refund.
How Can I contact Hawaiian Airlines for Cancellation assistance?
You can reach Hawaiian Airlines via phone at 1-800-367-5320, live chat, or email.
What if I need to Cancel my flight due to a medical emergency?
Hawaiian Airlines may waive cancellation fees for medical emergencies with proper documentation.